Journey Mapper: CX 2.0 in 30 days or less

Cut support costs by 27% when you're already under pressure - without risking what your customers value most

Journey Mapper is a CX innovation firm that partners with EMEA Support and Customer Experience leaders to implement tech like Intercom's Fin2 in weeks. We handle the complexity, so your team can focus on what matters - driving growth and delivering value to your customers.

Are these pressures familiar?

Support leaders know they need to reduce costs and scale operations, but changing established systems feels risky. Here's how our customers make progress:

Today

Spending €5+ per resolution when humans are involved
Team tied up with routine queries
Struggling to show support's revenue impact on metrics like NRR and CLV

In weeks:

Costs controlled at €0.99 per A.I. resolution for up to 51% of tickets
Quality maintained at 99.9% accuracy
Team focusing on customer growth and whitespace opps
Support driving measurable revenue

BENEFITS

Why Choose Journey Mapper?

If you lead CX and Customer Support teams, you're considering A.I. transformation. While there are several ways to leapfrog into CX 2.0, here's how Journey Mapper stands out from the rest:

Technical Integrators

Their Approach: Focus on technical implementation of A.I., requiring significant time and effort from your team to provide business context and direction.

Journey Mapper Difference: Our technicians handle everything from migration to APIs, while our experienced business consultants help you laser focus on customer value.

technical work delivered by inhouse team of cx and customer support and it

In-House Teams

Their Approach: Consumes your team's resources, diverting focus from core activities like product development.

Journey Mapper Difference: We free up your team to focus on what they do best while we manage the transformation.

A.I. platform vendors who sell a.i. solutions to business

AI Vendors

Their Approach: Sell AI tools that may not fully align with your needs and require complex setup.

Journey Mapper Difference: We provide tailored solutions and strategic guidance without pushing unnecessary products.

How we help

What we do: We handle the complexity of AI-driven customer support and growth initiatives, optimising your CX operations to focus on high-value customer interactions that drive expansion.

Escape the "too busy to improve" trap

We handle the entire implementation of your A.I. agents, from API setup to content configuration. You start seeing results without adding to your team's workload.

See immediate impact with our phased rollout

Start with a small segment of your tickets, prove the value, then gradually expand. You'll see quick wins that build momentum and reduce risk.

Turn support from a cost center into a growth driver

Go beyond just reducing tickets and improving CSAT. Uncover upsell opportunities and boost Net Revenue Retention (NRR), all while reducing your team's workload.

Book an Impact Assessment

Software Partners

Backed by Industry Leaders

We partner with the best A.I. first platforms to deliver comprehensive, cutting-edge solutions. Our carefully selected partnerships provide you with best-in-class tools and support for your entire customer experience.

Our Value Based Pricing Guarantee

We offer fixed-price, 8-week pilot engagements with a guarantee that if we don't identify at least 3x our fee in new revenue opportunities or cost savings, we'll work until we do. No long-term commitment – see results first.

Journey Mapper offers a comprehensive solution by combining the strategic expertise from 20 years driving growth at companies like Google, Salesforce, IBM, Segment, Vodafone, HubSpot and multiple scaling startups in Europe.

We leverage AI and our team of specialists to deliver tangible results, all while reducing the effort required from your team.

TESTIMONIALS

"We improved customer acquisition, lead generation and customer success very quickly and significantly."

Tom Ryan

CEO, Swaghut

"We worked with Andrew McAvinchey to develop our Inbound messaging and sales strategy at a key time in our company's global expansion."

Conor O'Loughlin

CEO Glofox

"A comprehensive package of services that allowed us to quickly scale up our sales and create measurable, predictable revenue uplifts that we could easily track. It's taken our business to the next level."

Colin Hickey

CCO, Starcircle

"We expanded our company's global expansion to international markets and we were able to gain clarity on the multitude of directions our business can take to access our global market of customers.”